Come Visit The Mustang Success Center!
Mustang Success Center | First Year Advising
The MSC operates on a drop-ins basis. We do not book appointments but this allows you to meet with an advisor in real time during our operating hours.
Incoming first year students for Fall 2025 can email questions to success@calpoly.edu. We will start meeting with new Fall 2025 incoming students virtually starting June 23, 2025. Check out our Newly Admitted Students tab for general information!
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Responses expected within 1 business day |
Email us at success@calpoly.edu | |
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in-person drop-ins |
Monday.Thursday*
Friday
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20 minutes with an advisor. Check-in at our Front Desk and be connected with the next available advisor.
Please use virtual drop-ins if you are sick. During this busy time, we are only seeing students virtually to accommodate as many students as we can. |
| virtual drop-ins |
Monday-Thursday*
Friday |
It's preferred that you are on the downloaded zoom app on your computer rather than a phone/tablet if possible. 2. Click the zoom link shared in the response page of the sign-in form 3. Wait in the zoom waiting room for an advisor to become available 4. Once admitted to the zoom room, our front desk supervisor will ask you some basic questions to make sure you get connected to the right person 5. Be assigned to a breakout room with an advisor |
| Canvas | 24/7 | Check out our First Year Advising Canvas to search for answers to many of your questions. |
| Front Office |
Monday.Thursday Friday
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Building 52-D37 Our student team helps to manage our virtual and in-person drop-ins, emails, and voicemails. They are not advisors but are happy to help you get to the right place. |
Check us out on Instagram @MustangSuccessCenter and YouTube
Reasons to connect with an advisor
- Registration support
- One quarter schedule planning
- Interpretation of university policy (CR/NC, Grades, Leaves, Withdrawals, etc.)
- Check-in or follow-up with the same advisor from a recent appointment (within last 2-3 weeks)
- Referrals to campus resources
- Questions regarding ASSIST.org (transferring courses from community college)
- Change of major information
Email and Phone
You are welcome to email or call our office with questions you have. We do our best to respond to all emails and voicemails within 1 business day.
Email us at success@calpoly.edu
Phone 805-756-6211 *utilizing our virtual academic advising via Zoom is the preferred way to speak directly to an advisor (and quicker). Please see our available hours listed above.
Please ensure that your email is sent from your Cal Poly email account. This allows us to verify your student status and check your academic record when appropriate. This also lessens the chance of your email getting lost.
Zoom Tips and Tricks
- Download the free Zoom app with your Cal Poly login information.
- You must have the app downloaded to your computer or phone. Using just the web browser will not allow you to meet privately with an advisor.
- Test the Zoom app with your Cal Poly login information.
- Mac user ensure that you can privacy settings are set to share screen. View more information about screen share.
Other Advising resources
Athletics Academic Advising
Student-Athlete Academic Services, Mott Learning Center, Mott Athletic Center, Room 205.
The Mott Learning Center facility is open Monday-Wednesday until 7 PM, Thursday 5 PM, and until 4:00pm on Friday throughout the quarter. Go to Student-Athlete Academic Services
Change of Major
We encourage all students to review our change of major website prior to talking to an advisor. This ensures that you come with a list of questions for us to help you with.
Registration Process
Understanding the registration process can be complex. Here is a review of how the registration process works at Cal Poly
Schedule Builder Tutorials
Schedule builder will help you review class times, check prerequisites, build and save multiple schedules, and register for classes. These tutorial videos will show you how to search for classes, build schedules, add, swap, waitlist, and more.
Taking a class at a California Community College or out of state institution
Come Visit us at the mustang success center
